50plus expects Helpers
to offer customers the very best of service, starting from the initial
point of contact through to billing. The expectations are that:
Communications are answered within two working
days and preferably within 24 hrs
That any estimates or reports are provided within 5 working
days unless otherwise agreed.
Only charge for
the time spent on the job or on associated activities e.g. material collection
Spend only reasonable time collecting materials
and inform customers if such time is likely to exceed 1 hr
Notify customers of absence from the job
If charging on site work do not charge for tea, coffee,
meal breaks or for time spent on the telephone unless job related
Present a written correctly completed
invoice to the customer on completion of the works against which the
customer may pay or if a pre-paid / account customer retain for their
Never undertake unnecessary work
Be polite, courteous, dress appropriately
and maintain vehicles in a safe and clean condition.
Nobody wants recalls but from time to time they
are inevitable. Helpers are expected to attend a recall free of charge
or where there is failure of workmanship
or materials provided by the Helper. In the unlikely event of a dispute 50plus Help will attempt to reconcile the parties.