50plus Tech Support

IT Support Service
0845 22 50 495
local rate or book online here

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About 50plus IT Support

50plus IT Support provides a professional 'no fix no fee' technology support service covering computers, information technology (IT), television, video, telephones and broadband and includes:

Problem solving
System set up (PCs and in some areas Macs)
Software installation and configuration
Networking
Security and virus protection
Health checks
Training and tuition.

The service, designed for home users and small businesses is delivered by personnel with substantial experience and a strong background in the industry.

For Computers and IT

Most problems are associated with the items shown in the following lists. We will seek to identify and fix the problem and if necessary advise you on how to avoid it happening again.

System set-up			Cable & DSL modem Email and Internet Internet sharing Routers and hubs PC and peripheral installation Hardware & Software Configuration
Software and use			Consult, install, configure, fix, maintain Operating System installation Upgrading and advice
Networking			Home and small office (wired and wireless) Sharing Internet access, files, scanners, printers, music
Security and virus protection			Virus Scanning & Removal Network security Ð firewall, virus, spyware/adware/malware problems and protection Protection from the latest viruses and security threats
Health checks			PC health check Performance optimisation Hard drive de-fragmentation
Training/Tuition			Software support including help with creating emails, writing letters, surfing the internet, using digital cameras or just general questions about your computer and programs On-site computer training including Word processing and spreadsheets, presentations using PowerPoint, sending and receiving email using Outlook or Outlook Express, web browsing using Internet Explorer or other browsers, connection and use of digital cameras with computers Making the most of your computer Getting value for money Protection from remote threats Security Use of the Internet

For television, video, home entertainment and telephones

System set-up			Set top boxes (cable and Freeview) DSL modem TV, video recorder, A/V and sound systems Home entertainment systems Telephone and broadband connections Internet sharing Hardware & Software installation
System use			Consult, install, configure Advice
Networking			Linking & networking systems Sharing Internet and telephone access
Training/Tuition			Making the most of your systems Getting value for money

Charges

Pay As You Go charges

Pay As You Go charges vary by area, reflecting local operating costs. Our prices in South East England are (for January 2008) £28 for the first half hour and £19 for subsequent half hours ex VAT which we don't charge in most areas.

There is no call out fee and no mileage charge.

Outside the South East lower charges may apply.

Discounts are available for pensioners and FSB members.

Prices apply 0900 to 1700 Monday to Friday (some personnel work outside these hours). Normally a premium of 50% applies to out of hours working.

If you need to postpone an appointment please let us know at least 24 hours in advance.

If you do need to cancel a booking please give us at least 24 hours notice. Otherwise a cancellation fee may be applicable.

In most cases payment is by cheque or cash. In a number of areas you can pay by credit/debit card.

Who provides the service

The service is provided locally by direct employees or appointed 50plus franchisees. Many are trained engineers.

Where we offer service

Please click here for a list of locations where the IT Support service is available.

Estimates

Setting up a new product, service or network typically takes around an hour, a new PC around one and a half hours, a health check takes around an hour. Most problems can be fixed fairly quickly. In most cases we will be able to provide a guide when on site.

How to obtain service

To obtain service please telephone 50plus on 0845 22 50 495 between 9am and 5:30pm week days with messages taken outside these hours or if the lines are all busy. You are charged a local call rate only. Book on-line by clicking here.

It is helpful if you can give us some advance notice of your requirements.

Why Choose 50plus IT Support?

Professional service
Experienced mature personnel
Central support for field staff
Age Positive Employer Champion
Range of locations
and we will do our best to avoid the 'techno speak'.

Typical questions (and answers)

Q. Do I qualify for the 50plus Tech Support service?

A. Customers of any age qualify for the Tech Support service. Our service providers are mature (their age range spans the forties to the sixties).

Q. Is the work guaranteed?

A. 50plus IT Support operates on a 'no fix no fee basis'.

Q. How do I know if a caller is from 50plus Tech Support?

A. You will have a confirmed appointment and know the name of the 50plus Tech Support expert calling. If you have any doubts please telephone the 50plus office and verify the callers name.

Q. More questions?

A. Please call (local rate) 0845 22 50 495.

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